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Top 3 Reasons IT Professionals should learn HealthCare IT

Top 3 Reasons IT Professionals should learn HealthCare IT

If you currently work in IT or are considering an IT career path, you should consider adding IT and Healthcare training and credentials to your tool belt.  The Project Management Institute (PMI) created the following informative Infographic highlighting some of the following exciting statistics (source).  My top 3 favorites are:

24%     –  Annual HealthCare IT Market Growth
88%     – Increase of job ads requesting EHR experience
$109,000 – Avg Salary of Healthcare IT PMs



Healthcare providers have been reluctant to adopt Google Apps for Business (understandably) primarily because of HIPAA compliance concerns.



Until recently, HeathCare providers could use Google Apps (and remain HIPAA compliant) as long as Protected Health Information (PHI) was not transmitted or stored within their Google Apps system.  (Several Healthcare providers we support use Google Apps in this capacity.)

The “thorn in Google Apps's side” regarding PHI and HIPAA compliance has been related to the Business Associate Agreement (BAA) required in HIPAA privacy rules: 45 CFR 164.502(e), 164.504(e), 164.532(d) and (e)].  Basically, the rule requires a “contract or  other agreement between the covered entity (Healthcare Provider) and business associate (Google)” in this example.  Healthcare providers did not have an easy way to obtain or request a BAA from Google.

Google recently “pulled the thorn out” and now provides an easy way for HealthCare providers to enter into a Business Associate Agreement and that covers their Google Apps systems.

HealthCare providers using Google Apps can electronically sign a HIPAA Business Associates Agreement (BAA) from Google by clicking on the following link:


Google Apps HIPAA Business Associate Amendment:



More Information regarding Google Apps and HIPAA:


Setup a Ticketing System using Google Groups for Business

Setup a Ticketing System using Google Groups for Business

If your business requires a ticketing system and you are an existing Google Apps for Business or Education customer, you may not know it, but you already have one!  In addition to the email, calendar, contacts, and 30GB storage you get with your $5/user/month, you also get a flexible, robust, and reliable ticketing system.

The video below shows you how Google Groups for Business can be used as a full blown ticketing system:


How To Send Mail from Your Printer or Scanner Using Google Apps

How To Send Mail from Your Printer or Scanner Using Google Apps

Sending mail from a printer, scanner or app

You can set up your on-premises multifunction printer, scanner, fax, or application to send email through Google Apps. The three available options are: SMTP relay service, Gmail SMTP server and Restricted Gmail SMTP server.

  1. SMTP relay service – used to send mail from your organization by authenticating with the IP address(s). You can send messages to anyone inside or outside of your domain.
  2. Gmail SMTP server – requires authentication with your Gmail/Google Apps account and password. Messages can be sent to anyone inside or outside of your domain.
  3. Restricted Gmail SMTP server – does not require authentication, and you will be restricted to send messages to Gmail or Google Apps users only.

If you decide to use an SSL based solution (recommended in most cases) SSL must be enabled from the Google Apps Domain

Enable SSL in Google Apps Domain:

admin.google.com –>  Security –> Basic Settings –> Enable SSL (checked)

Enable SSL in Google Apps Domain


The table below will help you decide which one of these options will best meet your needs:

Option Google Apps SMTP relay (recommended) Gmail SMTP server Restricted Gmail SMTP server
FQDN of SMTP Service smtp-relay.gmail.com smtp.gmail.com aspmx.l.google.com
Configuration requirements Port 25, 465, or 587
TLS optional.
One or more static IP addresses are required.
Port 465 (SSL required)
Port 587 (TLS required)
Dynamic IPs allowed
Port 25
TLS not required
Dynamic IPs allowed
Mail can only be sent to Gmail or Google Apps users
Requires authentication IP address provides authentication. Your full Gmail or Google Apps email address required for authentication No.
Bypasses anti-spam No. Suspicious emails may be filtered. No. Suspicious emails may be filtered. No. Suspicious emails may be filtered.
Sending Limits Limits for registered Google Apps users. 
A registered user cannot relay messages to more than 2,000 recipients per day.
For full SMTP relay limits please see Sending limits for the SMTP relay service.
2000 Messages per day. SeeSending limits for more detailed information. Per user receiving limits will apply.

You can use the SMTP relay service in the Google Admin console to relay mail from your device or application. This is possible once you add your network IP range to the SMTP relay service. You will need to configure your device to connect to smtp-relay.gmail.com on ports 25 or 465, 587. For more details about using this setting, see SMTP relay service setting.

Gmail SMTP Server could also be used to relay messages from your device or application. You can connect to Gmail mail servers using SMTP, SSL/TLS. If you connect using SMTP, you can only send mail to Gmail or Google Apps users; if you connect using SSL/TLS, you can send mail to anyone.

If your device or application supports SSL – connect to smtp.gmail.com on port 465.

To connect with SSL, you need to provide a Google username and password for authentication. Ensure that the username you use has cleared the CAPTCHA word verification test that appears when the user first logs in. We also recommend ensuring that the account has a secure password.

If your device or application does not support SSL – connect to aspmx.l.google.com on port 25.

You must configure an SPF record for your domain with the IP address of the device or application to ensure that recipients do not reject mail sent from it. You must also add this IP address to the Email Whitelist box in your Google Admin console. For example, if your sending device sends from, add that address to your SPF record without removing the Google Apps mail servers from the record: v=spf1 ip4: include:_spf.google.com ~all

v=spf1 ip4: include:_spf.google.com ~all

How To Disable New Tab History Icons in Google Chrome

How To Disable New Tab History Icons in Google Chrome

If you have recently upgraded to the latest version of Google Chrome, like it or not, thumbnails of your browsing history are now showing up when you launch a new tab.  There are several situations where this configuration may not be ideal….

Luckily you can turn off the Google Chrome browser history thumbnails in new tabs as follows:

Launch Google Chrome and type the following in your browser:


Scroll down until you find “Enable Instant Extended API” and  DISABLE

Relaunch Chrome with the button on the bottom left of the page


Disable LogmeIn new Pop-Up Browser Window

Disable LogmeIn new Pop-Up Browser Window

Every once in a while I accidently click to add the “Plugin” for Logmein.  Basically this just makes things a pain because you can no longer have multiple browsers

Trash the following files to have logmein use Java (which enables you to have logmein sessions in multiple browsers.

 All of the techs at our company run Macbook Pro's to support customers all over Dallas.  It is imperative that we have the ability to run multiple logmein sessions in a single browser using multiple tabs.

At one point we thought we lost this ability and were about to move to a completely different remote support solution because of this “new” Mac logmein plugin.

However, we found that if we removed the plugin and select “Skip Installation” for the Mac plugin everytime we initiate a remote connection, logmein uses a Java client and allows you to  run multiple logmein sessions in a single browser using multiple tabs.  

Every once in a while we accidently click to “Install Mac Plugin” and have to remove it.  Here is how to remove the junk Mac Logmein Plugin and get back to using multiple tabs with logmein.

From your Mac:

Open Finder:

Navigate to

Library->Internet Plugins


Logmein.plugin files

After doing this you will be able to launch logmein without it popping up in it’s own browser window.  You will have to be careful to NOT click “Install Mac Plugin” every time you connect to a remote client or you will have to uninstall it again.

Hope this helps!

HowTo Sync Your Gmail Contacts to your iPhone

HowTo Sync Your Gmail Contacts to your iPhone

If you are using a free @gmail.com account and want to sync you Gmail contacts to your IOS device, just follow the instructions below: (note, if you are using a Google Apps for Business or Education account, you should use  Google Sync instead):


From your IOS Device

  1. Open the Settings application on your device.
  2. Select Mail, Contacts, Calendars.
  3. Select Add Account…
  4. Select Other
  5. Select Add CardDAV Account
  6. Fill out your account information in the following fields:
    • Server: Enter “google.com”
    • User Name: Enter your full Google Account or Google Apps email address.
    • Password: Your Google Account or Google Apps password. (If you’ve enabled 2 Step verification, you’ll need to generate and enter an application specific password.)
    • Description: Enter a description of the account (e.g. Personal Contacts).
  7. Select Next at the top of your screen.
  8. Make sure that the “Contacts” option is turned to ON.

After you've completed setup, open the Contacts app on your device, and syncing will automatically begin.

Setting Google contacts as your default account

If you have set up iCloud, are syncing contacts from another account, or already have contacts stored on the device, you will need to select a Default Account.

Set your default account

  1. Open the Settings application on your device.
  2. Select Mail, Contacts, Calendars and scroll down to the Contacts section. You will only see the Default Account option if you are syncing more than one account.
  3. Select Default Account.
  4. Select your Google contacts account. Your account will be labeled with the description you gave it in the Description field.

New and existing contacts

New contacts created directly on your iOS device will be added to your default account.

Existing contacts should be imported into Google contacts. If your contacts are stored on an Apple device, you cantransfer your contacts using vCard files. If your contacts are stored with another provider, first export your contacts and then import your contacts into Gmail.

Troubleshooting steps

If you have any problems, please try these things first:

  1. Open the CardDAV account you established at Settings > Mail, Contacts, Calendars under Accounts. Make sure that the Account option is turned to ON.
  2. If the Account is ON, then open Advanced Settings below and make sure Use SSL is turned to ON.
  3. If you have changed anything, please click Done and the top right of the screen showing your account settings to save those changes.
  4. If you’re still experiencing issues syncing your contacts using CardDAV, please login to your Google account on the web. You might be prompted to acknowledge an “Unusual sign-in location”.