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Top 10 Reasons to Consider Google HangOuts Video Conferencing for your Business

Today Google announced some major Improvements to their Business Video Conferencing systems (Google HangOuts for Business.)

In addition to the email, calendars, contacts, drive, sites, docs and other tools already included with the $5/user/month Google Apps for Business platform, Google's announcement today included some serious video conferencing improvements to Google Apps's enterprise video conferencing system, Google HangOuts for Work.

If you are not familiar with the Google HangOuts Platform, this quick video will give you an idea.

Top 10 Reasons to Consider Google HangOuts Video Conferencing for your Business
  • Remotely Manage Video Meetings
  • 99.9% Guaranteed Uptime
  • SSAE 16/SAE 4302 Certification
  • ISO27001 Certification

  • $5/user/month is a mere fraction of the cost of traditional video conferencing systems
  • SOC 2 Compliance Certification
  • 24×7 Support from Google Enterprise Support
  • HIPAA Compliant Video Chat / TeleMedicine (assuming compliant configuration, policies, & procedures!)
  • Multiple Monitor Support (see the attendees on one screen and the presentation on the other)
  • $5/user/month is a mere fraction of the cost of traditional video conferencing systems

For more information on this topic, please see the following link from the Google Official Enterprise Blog

 
Setup a Ticketing System using Google Groups for Business

Setup a Ticketing System using Google Groups for Business

If your business requires a ticketing system and you are an existing Google Apps for Business or Education customer, you may not know it, but you already have one!  In addition to the email, calendar, contacts, and 30GB storage you get with your $5/user/month, you also get a flexible, robust, and reliable ticketing system.

The video below shows you how Google Groups for Business can be used as a full blown ticketing system:

GoogleGroupsCollaborativeInbox-450-92

 
How To Send Mail from Your Printer or Scanner Using Google Apps

How To Send Mail from Your Printer or Scanner Using Google Apps

Sending mail from a printer, scanner or app

You can set up your on-premises multifunction printer, scanner, fax, or application to send email through Google Apps. The three available options are: SMTP relay service, Gmail SMTP server and Restricted Gmail SMTP server.

  1. SMTP relay service – used to send mail from your organization by authenticating with the IP address(s). You can send messages to anyone inside or outside of your domain.
  2. Gmail SMTP server – requires authentication with your Gmail/Google Apps account and password. Messages can be sent to anyone inside or outside of your domain.
  3. Restricted Gmail SMTP server – does not require authentication, and you will be restricted to send messages to Gmail or Google Apps users only.

If you decide to use an SSL based solution (recommended in most cases) SSL must be enabled from the Google Apps Domain

Enable SSL in Google Apps Domain:

admin.google.com –>  Security –> Basic Settings –> Enable SSL (checked)

Enable SSL in Google Apps Domain

 

The table below will help you decide which one of these options will best meet your needs:

Option Google Apps SMTP relay (recommended) Gmail SMTP server Restricted Gmail SMTP server
FQDN of SMTP Service smtp-relay.gmail.com smtp.gmail.com aspmx.l.google.com
Configuration requirements Port 25, 465, or 587
TLS optional.
One or more static IP addresses are required.
Port 465 (SSL required)
Port 587 (TLS required)
Dynamic IPs allowed
Port 25
TLS not required
Dynamic IPs allowed
Mail can only be sent to Gmail or Google Apps users
Requires authentication IP address provides authentication. Your full Gmail or Google Apps email address required for authentication No.
Bypasses anti-spam No. Suspicious emails may be filtered. No. Suspicious emails may be filtered. No. Suspicious emails may be filtered.
Sending Limits Limits for registered Google Apps users. 
A registered user cannot relay messages to more than 2,000 recipients per day.
For full SMTP relay limits please see Sending limits for the SMTP relay service.
2000 Messages per day. SeeSending limits for more detailed information. Per user receiving limits will apply.

You can use the SMTP relay service in the Google Admin console to relay mail from your device or application. This is possible once you add your network IP range to the SMTP relay service. You will need to configure your device to connect to smtp-relay.gmail.com on ports 25 or 465, 587. For more details about using this setting, see SMTP relay service setting.

Gmail SMTP Server could also be used to relay messages from your device or application. You can connect to Gmail mail servers using SMTP, SSL/TLS. If you connect using SMTP, you can only send mail to Gmail or Google Apps users; if you connect using SSL/TLS, you can send mail to anyone.

If your device or application supports SSL – connect to smtp.gmail.com on port 465.

To connect with SSL, you need to provide a Google username and password for authentication. Ensure that the username you use has cleared the CAPTCHA word verification test that appears when the user first logs in. We also recommend ensuring that the account has a secure password.

If your device or application does not support SSL – connect to aspmx.l.google.com on port 25.

You must configure an SPF record for your domain with the IP address of the device or application to ensure that recipients do not reject mail sent from it. You must also add this IP address to the Email Whitelist box in your Google Admin console. For example, if your sending device sends from 123.45.67.89, add that address to your SPF record without removing the Google Apps mail servers from the record: v=spf1 ip4:123.45.67.89 include:_spf.google.com ~all

v=spf1 ip4:123.45.67.89 include:_spf.google.com ~all

 
How To Disable New Tab History Icons in Google Chrome

How To Disable New Tab History Icons in Google Chrome

If you have recently upgraded to the latest version of Google Chrome, like it or not, thumbnails of your browsing history are now showing up when you launch a new tab.  There are several situations where this configuration may not be ideal….

Luckily you can turn off the Google Chrome browser history thumbnails in new tabs as follows:

Launch Google Chrome and type the following in your browser:

chrome://flags

Scroll down until you find “Enable Instant Extended API” and  DISABLE

Relaunch Chrome with the button on the bottom left of the page

ChromeFixedNewTab

 
HowTo Enable Google+ Hangouts on your Google Apps Domain

HowTo Enable Google+ Hangouts on your Google Apps Domain

(If you have not already done so, you will need to enable Google+ for your Google Apps Domain.)

 

1)  Open Google Chrome, navigate, and login to:

admin.google.com

 

2)Click “Google Apps”

  •  

3)  Click on the Google “Talk” Service

4) GoTo Google Talk Advanced Settings

5)  Click the “Enable the new Hangouts for users in this organization”

(you will be prompted to review and accept the considerations in enabling Google Hangouts for your domain.)

 

You now have Google Hangouts enabled for your Google Apps Domain!

(Also see howto  enable Google+ for your Google Apps Domain.)

Google Apps +Hangouts Domain Considerations

  • Domain warnings and restrictions – Hangouts does not support warnings outside of your domain and does not support restricting chat with users outside of your domain.
  • Chat history – Administrators can no longer disable chat history for all users. Chat history is stored automatically in Gmail for each chat unless all participants agree to disable it.
  • Contact sharing – Hangouts does not autocomplete from the Global Address List.
  • Google+ – Some features, such as multi-person video calls and photo sharing in Hangouts, require a Google+ profile.
  • Google Apps Vault – Hangouts is not compatible with Google Apps Vault, and you should not enable Hangouts at this time if you intend to purchase Vault.
  • Support – While in preview, the new Hangouts is not covered according to the terms outlined in theTechnical Support Service Guidelines.
  • Reverting to Talk – You can revert your users back to the Google Talk version of chat within their Gmail by disabling the new Hangouts for this organizational unit (from within Talk settings). Note: Conversations and history created while using Hangouts will still remain after reverting.
 
How To Enable Google+ on Google Apps Domain

How To Enable Google+ on Google Apps Domain

 

How To Add  Google+ to a Google Apps Domain

1)  Open your favorite browser (Of course it's Google Chrome…Right!? Hint, Hint, Nudge, Nudge)

  • Login to admin.google.com

 

2) Scroll to bottom, Click “More Controls” 

Other Google Services 

Scroll down to “Google +”, enable it for the Entire Domain or Subdomain

3) Click “Turn Google+ On” Link

 

4)  Save Changes and you are done! Your Google Apps domain users can begin using Google Plus!